Refund policy

Return & Exchange Policy (Rooh | روح)

Last updated: March 2026

At Rooh, we take great pride in every garment we create. Each piece is thoughtfully crafted with heritage, artistry, and soul. Because our clothing carries the spirit of Persian tradition and is made with care, we have a strict return and exchange policy to protect the integrity of our products and the experience of all our customers.

What We Accept for Return or Exchange

We only accept returns or exchanges in the following two situations:

 

1.  Significant Size Issue
Because most Rooh garments are intentionally designed with an oversized and relaxed fit, a difference of 1–2 cm in measurements is considered normal and part of the design aesthetic.
We will only accept a size-related return or exchange if the received garment differs by at least 3 cm from the size chart measurements we provide on the product page (and you ordered the size according to our chart). In such cases, we will happily exchange it for the correct size, subject to availability.

2.  Defective or Damaged Item
If the garment arrives with a manufacturing defect, or any quality issue that is our responsibility, we will either replace the item or issue a full refund.

What We Do NOT Accept

For hygiene, sanitary, and quality reasons, we cannot accept returns or exchanges for Change of Mind, including but not limited to:

•  You simply changed your mind

•  The color, style, or fit is not what you expected

•  You no longer want the item

•  You found a better price elsewhere

•  The item does not match your personal taste or preference

• Any damage caused by shipping providers 

All sales are considered final unless the item falls into one of the two acceptable categories above.

Timeframe

•  You must contact us within 7 days of receiving your order.

•  The item must be returned within 14 days from the date you received it.

Condition of Returned Items

To be eligible for return or exchange, the item must:

•  Be unworn and unused (no signs of wear, washing, perfume, deodorant, or makeup)

•  Have all original tags attached

•  Be in its original packaging

•  Be returned in the same condition as received

Any item that has been worn, altered, washed, or damaged after delivery will not be accepted.

How to Initiate a Return or Exchange

1.  Contact us immediately at (contact@roohpieces.com) with your Order Number and clear photos of the issue (for defective items) or confirmation of the wrong size.

2.  We will review your request within 1–2 business days.

3.  If approved, we will provide you with return instructions and a return address.

4.  You are responsible for the cost of return shipping. 

Refunds & Exchanges

•  For approved exchanges (wrong size only): We will ship the new size as soon as we receive the original item.

•  For approved defective items: We will offer a replacement (if available) or a full refund to your original payment method.

•  Refunds will be processed within 5–7 business days after we receive and inspect the returned item.

•  Shipping fees are non-refundable in all cases.

Important Notes

•  Sale items, custom orders, and final sale collections are non-returnable and non-exchangeable (except in cases of damage or defect).

•  We reserve the right to deny any return that does not meet our policy conditions.

•  Due to the handmade and heritage nature of many Rooh garments, slight variations in color, texture, or craftsmanship are considered normal and not grounds for return.

By placing an order with Rooh, you acknowledge and agree to this Return & Exchange Policy.

If you have any questions before purchasing, please feel free to contact us. We are here to help you choose the perfect piece that carries both style and soul.

Thank you for supporting Rooh and the beauty of heritage.

— The Rooh Team