Shipping policy

Shipping Policy

Rooh

Last updated: March 2026

At Rooh, every garment is handmade with care, heritage and soul. Because our pieces are crafted using traditional techniques and premium materials that are sourced internationally, production and shipping times are longer than fast-fashion brands. We believe the extra time is worth it to deliver authentic quality and artistry.

Thank you for your patience — it helps us maintain the beauty and spirit of each Rooh piece.

Production & Processing Times

Our garments are divided into two categories:

1. Ready-to-Ship Items

These items are already made and stored in our Perth studio.

Orders are usually processed and dispatched within 1–5 business days.

2. Made-to-Order / Pre-Order / Limited Drop Items

Most of our designs are produced in small batches or made to order.

•  Materials are ordered from overseas and typically take about 7 days to arrive.

•  Each garment is then cut, sewn and finished by hand in our studio.

•  Total estimated time from order to dispatch: 10–28 business days (sometimes up to 5–6 weeks during busy periods or special drops).

For any pre-order or limited drop collection, the exact estimated dispatch date will be clearly shown on the product page before you add it to your cart (for example: “Pre-order – Expected to ship by [date]”).

We will email you as soon as your order is dispatched.

Shipping Within Australia

•  All orders are shipped from our studio in Perth, Western Australia.

•  We use Australia Post with tracking for every order.

•  Shipping cost is calculated at checkout based on your location and the weight of the package.

•  Once dispatched, you will automatically receive a shipping confirmation email from Rooh that includes your tracking number and a direct link to track your parcel.

•  You can also track your order in your Rooh account or on the Australia Post website/app.

International Shipping

We are currently able to ship to selected international destinations on a case-by-case basis.

•  International shipping is done via Australia Post International.

•  Delivery times are longer: usually 7-15 business days (depending on the country and customs clearance).

•  Customs duties, taxes and additional fees (if any) are the responsibility of the customer.

•  Tracking is provided, but note that international tracking can sometimes be limited after the parcel leaves Australia.

•  Please contact us at  (contact@roohpieces.com) before placing an international order so we can confirm shipping options and costs for your country.

Tracking Your Order

You don’t need to ask us for the tracking number — it will be sent to you automatically by email once your parcel is shipped.

If you haven’t received the email, please check your spam/junk folder first. You can also log into your Rooh account to see the latest status.

Possible Delays

Because we make many items by hand and work with small batches, occasional delays can happen. Common reasons include:

•  High number of orders during a popular drop

•  Supplier or customs delays

•  Peak production periods

If there is any significant delay beyond the estimated time shown at checkout, we will email you with an updated timeline. You will always have the option to cancel your order and receive a full refund if the new date doesn’t work for you.

Important Notes

•  By placing an order, you agree to the estimated production and shipping times shown at checkout.

•  All delivery dates are estimates only and not guaranteed.

•  We cannot be held responsible for delays caused by Australia Post, customs or other carriers.

We truly appreciate every customer who chooses Rooh. Your support allows us to keep creating thoughtful, heritage-inspired garments instead of mass-produced fast fashion.

If you have any questions about your order or expected delivery time, feel free to contact us at:

Contact@roohpieces.com

— The Rooh Team